Shipping

Shipping Destinations and Costs

We ship Australia-wide, subject to any restrictions that apply to individual products. Shipping costs are calculated at checkout and displayed before you complete your order.

Some products contain ingredients that cannot be sent to certain states or territories. Any restrictions will be noted on the relevant product page.

If you order a product that cannot be shipped to your location, we’ll contact you and refund that item. Any remaining products will be dispatched as usual. If your entire order cannot be shipped, we’ll refund your order, including shipping costs.

Preparing Your Order

Each order is prepared at our studio in Adelaide, South Australia. Please allow 3–5 business days for preparation and dispatch, in addition to delivery time. Business days exclude weekends and public holidays.

If a product requires additional preparation time, this will be noted on its product page. We’ll contact you if there is an unexpected delay with your order.

Delivery

Orders are sent via Australia Post. Once your order is on its way, you’ll receive an email with tracking details.

Estimated delivery times after dispatch are:

Standard Shipping

  • Metro SA, ACT, NSW, QLD, VIC: 2–3 business days

  • Metro TAS, WA, NT: 2–4 business days

  • Rural areas: 3–5 business days

Express Shipping

  • Metro SA, ACT, NSW, QLD, VIC: 1–2 business days

  • Metro TAS, WA, NT: 2–3 business days

  • Rural areas: 2–4 business days

These estimates are a guide and delivery to regional and remote areas may take longer. Express shipping does not shorten our order preparation time.

If your parcel is delayed or appears to be missing, please Contact Us so we can investigate with Australia Post and help resolve the issue.

Returns & Cancellations

Address Changes and Cancellations

Please check your delivery details carefully before placing your order. If you need to change your address or cancel an order, contact us as soon as possible. We’ll do our best to help, although changes may not be possible once your order has been prepared or dispatched.

If a parcel is returned to us because an incorrect or incomplete address was supplied, we’ll contact you to arrange the next steps. Additional postage may apply to resend it.

Change-Of-Mind Returns

Please choose carefully, as we do not offer refunds or exchanges for change of mind, including an incorrect selection or personal preference.

This does not affect your rights under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, contains an incorrect item or you believe a product is faulty, please contact us through our contact form or at hello@folkfare.com.au.

Include your order number or other proof of purchase, a description of the issue and, where helpful, photographs of the product and packaging. Please retain the item while we work with you to resolve the issue.

We’ll assess the problem and arrange an appropriate remedy. Where a product has a major failure, you may choose a refund or replacement. For a minor problem, we’ll provide a remedy as required by Australian Consumer Law.

Please contact us before posting an item back so we can provide return instructions. Original packaging is not required for a faulty-product return. Where a fault is confirmed, we’ll cover reasonable return postage costs.

Refunds

Refunds will be issued to your original payment method wherever possible. We’ll confirm when your refund has been processed. Your bank or payment provider may take additional time to make the funds available.

Your Consumer Rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits your rights, including any entitlement to a remedy or compensation under that law.

Contact

For questions about shipping or help with an order, please Contact Us or email hello@folkfare.com.au.